1. Returns for orders placed on our website
We offer free returns within 30 days of receiving your order for all items purchased on littlenooks.co.uk and delivered to a UK address, including sale items. Gift cards cannot be returned. For returns from outside the UK, see section 5.
If you added Deliver+ to your order, your returns window is extended to 44 days in total (our standard 30 days plus 14 extra).
How to return your parcel with Evri
Evri ParcelShop — no printer needed
- Visit https://www.evri.com/return-a-parcel and select Little Nooks from the list of retailers.
- Choose the ParcelShop option and complete the online form. You will receive a QR code or return code by email.
- Take your parcel to a local Evri ParcelShop with a Print In ParcelShop device, scan the code, attach the printed label and hand the parcel over.
Evri home collection — printer required
- Visit https://www.evri.com/return-a-parcel and select Little Nooks.
- Choose the courier collection option and complete the online form. Your label will be emailed to you.
- Print the label, attach it securely and have the parcel ready for collection at the arranged time.
Return address: FAO Little Nooks Return, Stylewise Group, Ashbury Works, Gorton Road, Pottery Lane, Manchester, M12 5AD
Condition of returned items
For a return to be accepted, unless the item is confirmed faulty:
- The item must be unused, unworn and in its original condition.
- The item must be returned in its original packaging, with any tags still attached.
- Hygiene products are accepted unused and in their original box or packaging.
- Lingerie, swimwear and clothing must not show any signs of wear, washing, marks, odours, damage or use.
- All returned items must be clean and suitable for inspection. Items returned in an unsuitable condition may be refused.
Your return must be sent back within 30 days of receiving your order (44 days if you added Deliver+).
2. Refunds
Once your return has been received and inspected we will confirm whether it has been approved. Approved refunds are issued to the original payment method no later than 14 days after the day we receive the item back from you or, if earlier, 14 days after the day you provide evidence that you have returned it. Our inspection or approval process does not extend these timescales. Where a return is accepted outside our standard policy as a goodwill gesture, we may issue store credit instead.
3. Faulty, damaged or incorrect items
Please contact us at info@littlenooks.co.uk with your order number, details of the problem and clear photos where possible, before creating a return, so we can advise on the right next steps. Confirmed faulty, damaged or incorrect items will be replaced or refunded. Nothing in this policy affects your statutory rights.
If you receive an incorrect item, please do not open, wear or use it. Contact us and we will arrange the return and a replacement or resolution.
4. Orders Placed via Online Marketplaces
If you purchased your item through an online marketplace or third-party retailer, your return and refund will be governed by that marketplace's own returns policy, process and timeframes.
Follow your marketplace's return instructions. Use our Evri portal only where we or the marketplace direct you to do so.
All refunds for marketplace orders are issued back to the original payment method by default and this cannot be changed by Little Nooks. The retailer or marketplace is responsible for handling the payment and refund processing, as the customer payment is made through their platform.
Little Nooks does not hold or process customer payments for marketplace orders. This means we are unable to refund to a different card, bank account, PayPal account or alternative payment method.
Where needed, you can contact us at info@littlenooks.co.uk with your name, marketplace order number and return reason, and we will advise you in line with the marketplace's return process.
5. International Returns Outside the UK
Change of mind: for orders delivered outside the UK, you are responsible for arranging and paying for return shipping, and for any customs charges, import duties, taxes or handling fees incurred in returning the item.
Faulty, damaged or incorrect items: if the item you received is faulty, damaged or not what you ordered, contact us at info@littlenooks.co.uk before sending it back. We will agree the return method with you and cover the reasonable cost of returning the item, including any customs, duty or handling charges that arise from the return. We will not ask you to pay for our error.
Please contact us before sending any international return so we can provide the correct returns address and instructions.
6. Returns Address
For UK website returns, please follow the Evri returns process above. Your returns label will include the correct return address.
For marketplace returns, follow your marketplace's instructions (see section 4).
For international returns, please contact us at info@littlenooks.co.uk before sending your parcel so we can provide the correct returns address.
If items are returned to us and do not meet the above conditions, or are found not to be faulty where a fault was claimed, we reserve the right to refuse the return. In such cases, you may be responsible for any additional postage costs to have the item sent back to you.